Question 1

What can gift cards be used for?

Accepted Answer

Gift cards can be used for any booking on travelswap.

Question 2

Do gift cards expire?

Accepted Answer

Once a gift card has been added to your travelswap account, the funds won't expire.

Question 3

Can I use gift cards for partial payments?

Accepted Answer

Yes, you can use gift cards for partial payments. If the gift card amount is less than the total booking amount, you can pay the remaining amount using other payment methods.

Question 4

How can I check my gift card balance?

Accepted Answer

Once you redeem your card and add the funds from the card to your account, you can go to Payment methods in your Account and check your balance.

Question 5

What happens to my gift card credit if I've cancelled my reservation?

Accepted Answer

You'll be refunded to your original payment method in accordance with our cancellation policy

Question 6

What if I lose my gift card?

Accepted Answer

We are not responsible if any gift card is wrongly redeemed or used without your permission.

Question 7

How can I purchase gift cards?

Accepted Answer

Just head over to our travelswap gift cards page to buy gift cards

Question 8

How to redeem gift cards?

Accepted Answer

Go to gift card redemption page
Add the gift card PIN/number
Click Redeem gift card

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