Refund policy

Last updated on August 08, 2023

How can I get a refund for my hotel booking?

  • Credit/debit card payment: funds may take up to 15 days to appear in your bank account, depending on your bank billing cycle, subject to any refund delays by the supplier.
  • Cryptocurrency payments: USDC will be sent to same wallet the transaction was made within 14 days of the cancellation being made, subject to any refund delays by the supplier.

When will I get my refund?

  • Credit/ debit card payment: The refund will be sent to the card that you used to pay for the booking.
  • Cryptocurrency payments: the refund will be made in USDC and will be sent to the same wallet the transaction was made.

How can I obtain a payment receipt or invoice?

To request a copy of your payment receipt or invoice, please contact our Support Team via In upcoming releases, we plan on simplifying this process by making the following available for immediate download via My Bookings: e-Voucher, e-Invoice, and e-Receipt.

Can I cancel my booking?

Yes, you can. However, you may need to pay a cancellation fee that is determined by each property as noted in the accommodation provider’s cancellation policy and/or terms and conditions.

Contact Us

If you have any questions or concerns about our Refund policy, please contact us at